Surveys provide useful feedback
In a world where organizations need to increase competitiveness, it is important to keep current clients and gain new ones, of course. As a result, it is essential to know if your clients are happy and you just have a way to do that: just asking for their opinion.
BeAnywhere’s survey is a valuable feature that provides the possibility for clients to give feedback on the support experience. So, when you are using remote support solutions, the best time to get client’s feedback is during a remote support session or even immediately after the remote support session because, in that time, the events are still fresh and they are more prepared to reply a small number of questions.
After inserting a question, the technician can define the type of answer: from 1 to 5, Free Text, Yes or No and pre-defined answers. Through this features technicians can create as many customize surveys as necessary, in an easy and simple way.
In nutshell: the main goal of this feature is to provide an extraordinarily valuable feedback from remote support clients in order to help technicians in the future.
BeAnywhere’s survey is a valuable feature that provides the possibility for clients to give feedback on the support experience. So, when you are using remote support solutions, the best time to get client’s feedback is during a remote support session or even immediately after the remote support session because, in that time, the events are still fresh and they are more prepared to reply a small number of questions.
After inserting a question, the technician can define the type of answer: from 1 to 5, Free Text, Yes or No and pre-defined answers. Through this features technicians can create as many customize surveys as necessary, in an easy and simple way.
In nutshell: the main goal of this feature is to provide an extraordinarily valuable feedback from remote support clients in order to help technicians in the future.